Frequently Asked Questions

Everything you need to know about your next favorite pair of frames.

How long will it take to receive my prescription glasses?

At Eyemart Express, we pride ourselves on speed. Most orders are processed and shipped within 7-10 business days, though many local store locations offer same-day service for select prescriptions.

What is your return policy for eyewear?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your fit or vision, you can return your glasses for a full refund or an exchange at any of our locations.

Do you accept vision insurance for online purchases?

While we do not process direct insurance claims online, we provide a detailed itemized receipt that you can submit to your provider for out-of-network reimbursement.

Are your lenses equipped with UV protection?

Yes, all our high-quality polycarbonate and high-index lenses come standard with 100% UV protection to keep your eyes safe from harmful rays.

How can I find my frame size?

You can find your frame measurements (lens width, bridge width, and temple length) printed on the inside of the arm of your current glasses. Use these numbers to filter for the perfect fit on our site.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and FSA/HSA debit cards for eligible prescription eyewear purchases.